Seeing a missing provider support issue when I send a notification in the test environment. It works fine in the production environment though; I think this message means that the email provider isn’t set up correctly in test, but I’m not sure in what way it’s messed up?


Hi @jacob,

Thanks for reaching out! To give you some insight, both test and prod environments are isolated from one another. Once a provider has been integrated, it can be accessed from both environments.

From the looks of this error, you’re missing some profile data in your request. Integrations require different profiles depending on what type of provider they are (email, sms, push).

Sorry I never responded.

You were totally correct; I had mislabeled fields in my request, once I fixed that it worked well.

1 Like