Hey everyone! I’ve got a question regarding link branding & SSL in some of the emails we’ve been sending.
We use Courier to send most of our emails, including invitations to subscribe to our service. In these emails, we pass an SSL secured unique (and rather long) URL that allows users to auth into our site and manage their settings.
Over the past month or two, we’ve received intermittent reports of the SSL handshake failing when users follow the URL to manage their subscriptions. Its a fairly standard (and unfortunately ambiguous)
ERR_SSL_PROTOCOL_ERROR, and it appears to be occurring on
...ct0.app links…which I’m guessing is Courier’s proxy link substitution?
We’re having a tough time reproducing and debugging this, so I was curious if you all had any insight into whats going on here?
We’re seeing this across multiple client email service providers, and at least one of them has a confirmed link branding setup working with SendGrid. There are no consistencies between browser, OS, or ESP
I’m happy to provide any additional details that may be helpful. This is killing our customer confidence, so we’d love to figure this out.
Thanks in advance for your time and effort!