INCOMPLETE_PROFILE_DATA when routing to email

Open Q&A
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1

Hi!

Why Am I getting this error

{
"reason": "INCOMPLETE_PROFILE_DATA",
"type": "MISSING_PROVIDER_SUPPORT"
}

Yet the profile loaded step seems to be successful to me

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image1015×268 52.6 KB

It works when I test it via your UI, but from an API call, it fails.

The request received has the profile data, I guess ?

2

Screenshot of request data

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image987×392 75.2 KB

3

Ok, I think I figured it out, the email string maybe isn’t valid, I removed the \" characters on the email, and it works

4

Hey there @alertskplc :wave: - That’s definitely the cause. You can also get better insight on the unroutable error in the error tab.